Converge Refund Policy
Converge x RING Solutions Refund and Rescheduling Policy
Effective Date: [Date]
- General Policy
This policy is designed to ensure transparency regarding refunds, cancellations, and rescheduling. By booking an appointment through our platform, you agree to adhere to the following terms.
- Appointment Bookings
Our platform allows users to book online appointments with doctors, with no subscription required. Please review the terms of rescheduling and cancellations below before booking.
- Refunds
- No Refunds: Refunds are not provided once an appointment is booked.
- Technical Issues: If technical problems on the application prevent you from attending an appointment, we will offer assistance in rescheduling.
- Unauthorised Transactions: If your account was charged without your authorisation, please contact us immediately.
- Appointments and Rescheduling Eligibility
- Rescheduling Due to Issues:In rare cases where issues arise, such as a doctor not being available for the scheduled appointment, please contact us at help@ring.healthcare. We will work with you to reschedule the appointment at no additional charge.
- Rescheduling Limitations: Appointments cannot be rescheduled within 2 hours of the scheduled time, and each appointment can only be rescheduled a maximum of two times. Beyond this, a new appointment must be booked.
- Missed Appointments: If you miss your scheduled appointment for any reason whatsoever, no refunds or additional rescheduling will be provided.
- Requesting a Reschedule:
If a doctor does not attend the appointment or if there are significant technical issues, please follow these steps:
- Contact Support: Email our support team at help@ring.healthcare with your account details and the nature of the issue.
- Verification: Our support team will review the issue and may ask for additional information.
- Rescheduling: If the issue qualifies, we will assist in rescheduling the appointment at no additional cost.
- Contact
For any assistance relating to the use of this app or your appointments, please contact help@ring.healthcare.
- Policy Changes
We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page, and you are advised to review this policy periodically.
By booking an appointment on our platform, you agree to this refund policy. Thank you for your understanding and cooperation.
